TERMS & CONDITIONS

Last Updated: 7 September 2026

Welcome to Café Marvel. These Terms & Conditions govern your use of our website, online ordering services, and purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Business Information

Business Name: Café Marvel's
Business Address: Khumeriyal, Opposite Gym Centre, Khumeriyal
Email: hi@cafemarvels.com
Phone: +91 60050 02163

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable Indian law to place an order through our website.

If you are under the applicable legal age, you should use our website only with the involvement and supervision of a parent or legal guardian.

3. Products & Services

Café Marvel offers food, beverages, snacks, and other café-related products through its website.

We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, and availability are accurate. However, actual food appearance, colour, portion presentation, and packaging may vary from photographs shown on the website.

Product availability may change without prior notice.

4. Prices

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, delivery charges, platform charges, or other charges will be displayed at checkout where applicable.

Café Marvel reserves the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted only after Café Marvel confirms the order.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

• Product unavailability

• Incorrect pricing or product information

• Payment failure

• Suspected fraudulent activity

• Incorrect or incomplete customer information

• Delivery limitations

• Operational or unforeseen circumstances

If an order is cancelled after payment has been received, an eligible refund will be processed according to our Refund Policy.

6. Food Allergies & Dietary Requirements

Customers are responsible for informing Café Marvel about known food allergies or dietary restrictions before placing an order.

Although we take reasonable precautions, our kitchen may handle ingredients including, but not limited to, dairy, gluten, nuts, eggs, soy, and other allergens.

We cannot guarantee that any product is completely free from allergens or cross-contamination unless expressly stated.

7. Delivery

Delivery timelines provided on the website are estimates and may vary due to:

• Weather conditions

• Traffic

• High order volumes

• Location accessibility

• Operational issues

• Events or public holidays

• Other circumstances beyond our reasonable control

Customers are responsible for providing accurate delivery details and remaining reasonably available to receive their order.

Café Marvel shall not be responsible for delays or failed deliveries resulting from incorrect customer information or the customer's unavailability.

8. Cancellation

Food orders may be cancelled only within the timeframe specified by Café Marvel and before preparation has commenced.

Once an order has entered preparation, cancellation may not be possible.

Any eligible refund will be processed according to our Refund Policy.

9. Refunds & Replacements

Because food products are perishable, refunds or replacements are generally available only in eligible circumstances such as:

• Incorrect items being delivered

• Missing items

• Significantly damaged packaging

• Food being delivered in an unacceptable condition

• Other genuine order-related issues determined by Café Marvel

Customers should contact us as soon as possible after receiving the order and provide relevant order details and photographs where applicable.

Please refer to our Refund Policy for complete details.

10. Payments

Payments may be processed through third-party payment gateways.

Café Marvel does not store complete debit card, credit card, UPI, or banking credentials on its own servers unless expressly stated.

Customers are responsible for providing accurate payment information and ensuring that they are authorised to use the selected payment method.

11. Promotions & Discounts

Promotional offers, discount codes, coupons, and campaigns may be subject to additional terms.

Unless otherwise stated:

• Offers cannot be combined.

• Offers may have expiry dates.

• Promotional discounts cannot be exchanged for cash.

• Café Marvel reserves the right to modify or withdraw an offer.

12. Intellectual Property

All content appearing on the Café Marvel website, including logos, trademarks, photographs, graphics, text, product descriptions, designs, and other materials, is owned by or licensed to Café Marvel unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit our content without prior written permission.

13. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Interfere with website functionality.

• Submit false or misleading information.

• Use automated systems to abuse or disrupt the website.

• Engage in fraudulent transactions.

14. Third-Party Services

Our website may use third-party services including payment gateways, delivery partners, analytics providers, hosting providers, and other technology providers.

Your use of such services may also be subject to their respective terms and policies.

15. Limitation of Liability

To the extent permitted by applicable law, Café Marvel shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

16. Force Majeure

Café Marvel shall not be responsible for failure or delay in performing its obligations due to circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.

17. Changes to These Terms

Café Marvel may update these Terms & Conditions from time to time.

The updated version will be published on this page with the revised date. Your continued use of the website after changes are published constitutes acceptance of the updated terms.

18. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over [City, Jammu & Kashmir, India], unless otherwise required by applicable law.

 

 

PRIVACY POLICY

Last Updated: 7 September 2026

Café Marvel respects your privacy and is committed to protecting the personal information you provide when using our website, placing orders, making payments, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Café Marvel, we may collect:

Personal Information

• Full name

• Mobile number

• Email address

• Billing address

• Delivery address

• Order details

• Communication preferences

Transaction Information

When you make a purchase, payment-related information may be processed through our payment service providers.

We generally do not receive or store your complete card or banking credentials.

Technical Information

When you visit our website, certain technical information may automatically be collected, such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Website usage information

• Referring website

• Cookies and similar technologies

2. How We Use Your Information

We may use collected information to:

• Process and fulfil orders

• Deliver products

• Process payments

• Provide customer support

• Communicate about orders

• Send important service notifications

• Improve our products and website

• Prevent fraud and misuse

• Maintain website security

• Comply with applicable legal requirements

• Send promotional communications where permitted and where applicable

3. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and support marketing or analytics activities.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Sharing of Information

Café Marvel does not sell your personal information as a commercial product.

We may share relevant information with trusted third parties when necessary to operate our business, including:

• Payment processors

• Delivery partners

• Technology and hosting providers

• Analytics providers

• Customer-support providers

• Marketing service providers

• Professional advisers

• Government or law-enforcement authorities where legally required

Third parties are expected to handle information in accordance with applicable contractual, legal, and security requirements.

5. Payment Information

Payments may be processed by third-party payment gateways.

Your payment information may be subject to the privacy policies and security practices of the relevant payment provider.

Café Marvel does not intentionally collect or store complete payment credentials such as your full card number, CVV, or banking password.

6. Marketing Communications

Where permitted by applicable law, Café Marvel may use your contact information to communicate promotional offers, new products, campaigns, or other marketing information.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Transactional and service-related communications may still be sent when necessary to fulfil your order or provide important information.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, legal, regulatory, dispute-resolution, and legitimate business requirements.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Café Marvel is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including rights to:

• Request access to certain personal information.

• Request correction of inaccurate information.

• Request deletion where legally applicable.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Raise a privacy-related concern or complaint.

To exercise applicable rights, contact us using the details below.

12. Changes to This Privacy Policy

Café Marvel may update this Privacy Policy periodically.

Any changes will be published on this page with an updated "Last Updated" date.

 

 

REFUND & CANCELLATION POLICY

Last Updated: 7 September 2026

At Café Marvel, we prepare food specifically against customer orders. Because our products are generally fresh and perishable, cancellations, returns, refunds, and replacements are subject to the conditions below.

1. Order Cancellation

You may request cancellation of an order before preparation has commenced.

Once an order has entered preparation, cancellation may not be possible because ingredients and resources may already have been committed to the order.

To request cancellation, contact Café Marvel as soon as possible using the contact details provided on our website.

2. Eligible Refund Situations

A refund or replacement may be considered when:

• You received the wrong product.

• An item was missing from your order.

• The order was materially different from what was ordered.

• The food arrived in a significantly damaged or unacceptable condition.

• The order was not delivered due to an issue attributable to Café Marvel.

• Another genuine issue is verified by our team.

Each request will be reviewed based on the circumstances of the order.

3. Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us as soon as possible after delivery.

Please provide:

• Order number

• Customer name

• Description of the issue

• Photographs of the received items, where applicable

After verification, Café Marvel may provide a replacement, refund for the affected item, or another appropriate resolution.

4. Food Quality Complaints

If you believe that your food has a serious quality issue, contact us immediately after receiving the order.

Where appropriate, we may request photographs or other information to investigate the complaint.

Quality complaints submitted significantly after delivery may be difficult to verify and may not qualify for a refund.

5. Damaged Orders

If an order arrives with materially damaged packaging or products, please notify us immediately and provide photographs where possible.

We will review the matter and determine an appropriate resolution.

6. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after preparation has started.

• Incorrect delivery information supplied by the customer.

• Customer unavailability at the delivery location.

• Failure to answer delivery calls or messages.

• Preference-related complaints where the product matches the order.

• Food consumed after delivery where the issue cannot reasonably be verified.

• Delays caused by circumstances beyond Café Marvel's reasonable control.

This does not affect any rights that cannot legally be excluded under applicable law.

7. Refund Processing

Once a refund is approved, the refund will be initiated through the applicable payment method or payment provider.

The time taken for the funds to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

Café Marvel does not control processing times imposed by third-party financial institutions.

8. Cash-on-Delivery Orders

For eligible refunds relating to cash-on-delivery orders, Café Marvel may contact the customer to determine an appropriate refund method.

Additional verification may be required.

9. Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us with the relevant transaction details.

After verification, any confirmed duplicate payment will be processed for refund.

10. Order Not Delivered

If an order is marked as delivered but you have not received it, contact Café Marvel promptly.

We will investigate the matter with the relevant delivery personnel or delivery partner and determine the appropriate resolution.

11. Promotional Orders

Orders placed using promotional codes, discounts, coupons, or special offers may be subject to additional refund conditions.

Any refund will normally be calculated based on the actual amount paid for the eligible item/order.

12. Contact Us

For refund, replacement, or cancellation requests:

Café Marvel
Email:hi@cafemarvels.com
Phone: +91 60050 02163
Address: Khumeriyal, Opposite Gym Centre, Khumeriyal

When contacting us, please include your order number, registered mobile number, and details of the issue so that we can process your request efficiently.